Frequently asked
FAQ
Everything about ordering custom gift boxes — and if your question isn’t here, just call or text us.
Ordering
What’s the minimum order?
Our minimum is just 12 boxes for standard rigid or collapsible styles.
Is there a maximum order size?
No. We regularly produce runs into the tens of thousands for retail rollouts and holiday gifting programs.
Can I order a sample before a bulk run?
Yes. We can produce a pre-production proof so you can approve the physical box before we run the full order — ask us for terms when you request your quote.
Can I mix box styles in one order?
Yes. You can combine styles — say a rigid magnetic box for VIP clients and a collapsible kraft box for general gifting — and the combined volume counts toward your price tier.
Can I reorder later and match my last batch?
Yes. We keep your artwork, box colors, and die-line specs on file, so reorders match your previous run exactly and move faster.
Design & Artwork
Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal. If you only have a photo or a PNG, our designers will recreate your logo print-ready at no charge.
I don’t have a logo — can you help?
Yes. Send a reference — a photo, a sketch, or even a description — and our designers will build print-ready artwork for you.
Can you match my brand (Pantone) colors?
Yes. We offer custom Pantone matching on box color, print, and ribbon so your gift boxes match your brand exactly.
Can you individually personalize each box?
Yes. Send a spreadsheet of names or recipient details and we’ll personalize each box or insert card — common for bridal parties, client lists, and employee gifting.
How many revisions do I get?
Unlimited, and always free, until you approve the mockup.
Production & Shipping
How long does production take?
About 2 weeks from approved mockup for standard styles, with faster turnaround available with express shipping.
Do you offer rush production?
Yes. Rush is available for a holiday deadline or a firm event date — tell us your in-hands date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity and destination. Flat-ship styles are especially economical to freight.
Can you ship to multiple addresses?
Yes. Provide a distribution list with your order and we’ll split the shipment across locations — common for corporate gifting programs.
What if my order arrives damaged or wrong?
We make it right. If an order arrives defective or does not match your approved mockup, we remake or replace the affected items.
Pricing & Payment
How much do gift boxes cost?
Bulk pricing is by quote and depends on style, decoration, and volume, improving as the run grows. Request a quote for exact numbers.
Why don’t you list exact prices?
Price depends on quantity, box style, color, and decoration method. A quote is the only accurate number — and we return one within a business day.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established organizations and retailers.
Do you offer a price-match or lowest-price guarantee?
Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.
Product & Care
What colors and finishes are available?
Matte Black, Kraft Brown, Ivory White, Champagne Gold, Deep Emerald, and Blush Pink, with custom Pantone matching on request.
Is the foil stamp or print durable?
Yes. Foil stamping is heat-pressed into the board for a finish that won’t peel or scratch under normal handling, and our full-color print uses fade-resistant inks.
What are the boxes made of?
Rigid chipboard, kraft, or premium corrugated stock depending on the style — sturdy enough to protect the product and hold a crisp, square shape.
Are the boxes recyclable?
Yes. All of our board stocks are recyclable, and most components are curbside-recyclable depending on your local program.
How do I store unassembled boxes?
Keep flat-ship styles flat in a dry area away from direct moisture. Pre-assembled rigid boxes nest for compact storage until you’re ready to fill them.
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